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Customer Care

Quick order processing

Shipment will be arranged within a span of 7-10 days upon confirmation of the order.
We always have a plentiful selection of fish to choose from, even during the seasons when fish are scarce. it is the strategic collaborations we made with our exclusive supply network of collecting stations. Process as follows, Preparation of stock, Quarantine process, Logistical arrangement, Necessary documentation and we use the best product selection criteria in order to ensure safe transport of the specimens, with zero Dead On Arrival rate up to the destinations around the globe.

Best quality and less mortality

Our Well experienced and dedicated team in the holding facility assure only the healthiest and the best quality specimens are shipped to you. All marine fish and invertebrates are vigilantly hand and net caught one by one with our professional divers. And CPL always ensure to maintain the standards of our operation and the quality inspection. A certificate issued by the Department of Animal Quarantine on health accompanies each and every shipment.

Attractive and flexible payment terms

We offer flexible payment plan for our valued customers with attractive credit period And we accept TT payments only. Please contact us for more details

Best price list with attractive rebates

We offer you many benefits under our CPL Fair Pricing Policy. All prices quoted in US dollars, F.O.B CMB Katunayake International Airport.
Please contact us for more details.

Hassle free claim procedure

With every shipment our main concern is mortality & stress resistance. We undertake full responsibility for any genuine D.O.A claims. In such event, should be notified immediately to our representative within 24 hours receipt of shipment in order to investigate and proceed with the claim. All claims can be made to suit customer convenience as follows,

  • Specimens will be replaced in your next shipment
  • Claim amount will be credited to your invoice before the payment.

[CPL will not accept any claims of damaged or delayed packages, Airline or customer fault].

Best Packing & Handling

We take special care in packing to minimize your freight cost, ensure the arrival condition of your fish which will last streets free in transit time. Our Packing Standards and Facility is effectively maintained to use well treated and conditioned Packing Water. All specimens will be packed in pressurized and oxygenated double plastic bags. And bags are packed in Styrofoam boxes and wrapped with stretch wrap cling films. We use best packing techniques base on the destination and arrival time.


You will be provided with following necessary paperwork and documentation. However there is a lot of variations from one country to another as to their rules and regulations. 

  • Commercial Invoice
  • Packaging List
  • Airway Bill
  • Health Certificate
  • Certificate of Origin

If you require further documents, please let us know beforehand.

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