Frequently Ask Questions
How to contact City Pet Lanka?
Give us a call or Contact us on E-mail, WhatsApp or Chatbot in our website
Send your requirement by Email with referring the product code in our product / price list. Please contact us for more details.
What’s the Minimum Order Quantity?
No such conditions.
What is your time frame of shipping ?
Minimum 7days for Preparation, Collection, Quarantine, Health certification, Packing and Shipping. Please contact us for more details.
Yes, we do, we accept orders from around the world.
Yes, you can claim for DOA. A picture within 24 hours of the shipment is required to claim DOA, However, DOA can’t be claimed if due to delays in flights.
Yes we are a certified Exporter under the Export Development Board in Sri-Lanka, Certified as an exporter under NAQDA Sri-Lanka
Yes we are a certified Exporter under the Export Development Board in Sri-Lanka, Certified as an exporter under NAQDA Sri-Lanka
There are so many variables in determining the number of fish in each bag such as the size of the fish, size of the bag, species temperament (ie aggression), amount of water etc. Over time with extensive experience, we have perfected our packing densities.